Unlock a generic user account

This article is about the EY Catalyst Client Admin Console. 

Note: In line with security protocols, when a user enters an incorrect password four times the account will be locked. Client Administors can unlock a generic user account. This action cannot be performed if the account is not currently locked, and the menu option to do this will not be active. 

1. Select the Users tab. 
2. Search for the relevant generic user account.
3. Select the down-pointing arrow in the the Actions column. 
4. Select Unlock Account.
5. Confirm the action by selecting Yes. 
6. If the user does not remember their password, use the Create Password option to reset it and then notify the user of their new password.