403 Forbidden error when logging in

This article is about the EY Catalyst Client Admin Console.

This error occurs when a user tries to access multiple instances of EY Catalyst at the same time and, possibly, when a user has recently accessed one environment without logging out of that session before beginning a new one different environment.

This may present as a "403 Forbidden" error, or the following:

When getting one of these error messages users will need to:

1. Clear their cache settings
2. Clear their session cookies
3. Fully close all browser windows

Once the three steps are completed please:

1. Reopen your browser window
2. Navigate to EY Catalyst Portal
3. Login again